Conditions of use

Important Notice

The products and services found through this mortgage site are only available to Australian residents and in relation to Australian property. All applications received that don’t meet this specific criteria will not be accepted. The materials and content and all matters relating to the content on this site are governed by and to be interpreted in accordance with the laws applicable in the State if New South Wales and the commonwealth of Australia (“Applicable Law”). The materials and content within this site have been composed according to the Applicable Law for the supply of goods and services and may be unsuitable to meet the requirements of the laws of other countries. Accordingly, all material and information found within this website should not be used or relied upon by people in any country other Australia. The materials and content found within the site is current on the date of publication and may be subject to change at any time. Your continued use of this site after any changes to materials and content are posted will be considered acceptance of those changes.

We do not represent or warrant that the materials and content found within this website is free of or errors or omissions or is suitable for your intended use. We will not be responsible for any loss, damage, cost or expense (whether direct or indirect) arising from the use of the material and content found within this website.

Any advice found within the site has been prepared without taking into account your objectives, financial situation or needs. We therefore take no responsibility should this information not suit your objectives and situation and before acting on any such advice or content you need to carefully consider whether it is appropriate for your circumstances.

It is recommended that the user seek external and independent professional advice before acting on any such content.

Third Party Websites

Links to other third party websites may be found within this site. We are not affiliated with these sites or the operators of those sites and it is not responsible for any material or information found within those third party sites. In addition, we do not guarantee that such content or any file or program available from or via these sites is free of computer viruses or other conditions which could damage or interfere with any data, hardware or software. The user takes the sole risk for accessing and using these sites. We will not be liable for any loss or damage arising directly or indirectly from your use of any aspect of these sites.

In this Important Notice HOMESTAR FINANCE means Homestar Finance Pty Ltd ABN 27 109 413 498 Australian Credit License 390860 and the expressions “we”, “us” and “our” means HOMESTAR FINANCE and our related companies and businesses and personnel. All products and services on this website are issued by HOMESTAR FINANCE.

If you have a complaint

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact our complaints officer on 1300 462 209.

Privacy Officer at the contact address below. We will investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Office of the Australian Information Commissioner, who can be contacted at:

Office of the Australian Information Commissioner

Level 3, 175 Pitt Street
Sydney NSW 2000

Website: www.oaic.gov.au

More Information and Contact Address

You can request further information about the way we manage the personal information that we hold, or make a complaint, by writing to:

Privacy Officer

Does our Privacy Policy Change?

HOMESTAR FINANCE reviews its policies, statements and procedures to keep up to date with changes in the law, technology and market practice. As a result we may update and change this Privacy Policy from time to time.

This Privacy Policy came into existence on 11th March 2014

HOMESTAR FINANCE Pty Ltd Privacy Policy

Internal Dispute Resolution Scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints

Officer by:

or by speaking to any representative of our business who will refer you to the Complaints Officer, details of whom are shown above.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

External Dispute Resolution Scheme

www.cio.org.au. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

For Lost/Stolen Card

Call us to report a lost or stolen card from 9am to 5pm Monday to Friday AEST at 1300 462 209