Help and Support

 

We are here to help you. Find the answers to your questions by typing it below.

The post-settlement stage can be confusing and we understand that. We believe you should be receiving sufficient assistance and support throughout the lifetime of your loan. Our Homestar Finance Customer Service Department are trained in servicing any queries you may regarding the settlement and post-settlement of your loan.

Please contact the team on 1300 767 023 between 9:00am and 6:00pm Monday to Friday or email them at info@homestarfinance.com.com.au.

 

Financial hardship

At Homestar Finance, we understand that life can throw obstacles along the way and that it can affect your financial situation. Your financial situation can be affected by a job loss, a divorce or a deterioration in health.

Our Financial Hardship Department look into the individual situation of each customer to provide tailored solutions that assist you through your hardship. Please contact us on 1300 767 023 between 9:00am and 6:00pm Monday to Friday.

 

Tools and resources

  • You can also click on our FAQs (Frequently Asked Questions) section to provide you with the answers you need.
  • Would you like to know how to plan, estimate and understand your financial situation better? Our wide range of calculators will make it easy for you.
  • Would you like to know what you will need to apply? Simply follow the PDF Checklist Guide when submitting your documents.
  • The Homestar BSB number is 012 – 666. You will need the Homestar BSB number when making a transfer from another Australian bank account.