If you have suffered a loss of income due to the Floods you can apply for Financial Hardship by simply calling our Hardship Team on 1300 462 209 (option5) or by sending an email to email@example.com
Coronavirus (COVID-19) assistance
Our Homestar team have supported you through uncertain times in the past and we are here to support you through COVID-19.
We want to help you if you have suffered a loss of income as a result of COVID 19 and you can apply for Financial Hardship by simply calling our Hardship Team on 1300 099 382 or by sending an email to firstname.lastname@example.org
Government information on COVID-19
For the latest information on the Governments Financial help packages visit the Australian Governments website at https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19
There’s a range of government financial support and services available during COVID-19.
The COVID-19 Disaster Payment can help you when COVID-19 restrictions remain in place for more than 7 days. You can find out more about who is eligible and how to claim the COVID-19 Disaster Payment here: https://www.servicesaustralia.gov.au/individuals/services/centrelink/covid-19-disaster-payment
COVID-19 business support may also be available for qualifying Australian businesses. For a breakdown of the COVID-19 grants and assistance in your state or territory, you can read more here: https://www.business.gov.au/news/covid-19-business-support-in-your-state
Should you be suffering hardship and struggling with your repayments due to loss of income, we can manage the cash flow strain together.
You may also want to visit Credit Smart which provides helpful advise for those suffering from financial hardship https://www.creditsmart.org.au/struggling-with-debt/financial-hardship/. Credit Smart can also provide emergency support or assistance, including help with mental health, on their emergency support services page here.
Government Debt Counselling services are available to help people in financial difficulty address financial problems, manage debt and make informed choices about their money during times of hardship. Free and confidential counselling services can be accessed through the National Debt Helpline on 1800 007 007 or their website here: https://ndh.org.au/
ASIC’s MoneySmart website offers free and impartial financial guidance and tools to individuals to help them make the most of their finances. They also provide additional links to financial counselling resources here: https://moneysmart.gov.au/managing-debt/financial-counselling
Protect yourself against scams
Be aware of scams involving coronavirus and visit the Government Stay Smart Online website https://www.staysmartonline.gov.au/ on how to stay safe.
Scamwatch is keeping Australians informed via their website at https://scamwatch.gov.au
Here are some other ways you can protect yourself:
- Remember that we will never send you an email with links to sign in pages, or ask for your personal information, account details, PIN or passwords.
- Always ensure your computer and other mobile devices have up-to-date security software.
- Do not use public wi-fi to access your Internet Access.
If you think that your data or financial details may have been compromised, please contact us immediately on 1300 767 023.
We will update this page as events progress, so please visit again for further COVID-19 updates.