Skip to main content

Financial assistance

Financial problems can affect anyone, anywhere, at any time. With debt building up, paying your mortgage can feel overwhelming. We’re here to help.

Financial hardship

Should you be suffering hardship and struggling with your repayments due to a change of circumstances, we are here to help. For assistance, please contact our
hardship team on 1300 099 382 or
email [email protected]

You can also download our hardship forms
by clicking here and then email the completed form to our hardship team.

You may also want to visit Credit Smart which provides helpful advice for those suffering from financial hardship. Credit Smart can also provide emergency support or assistance, including help with mental health, on their emergency support services page.

Or government debt counselling services are available via the National Debt Helpline to help address financial problems, manage debt, and make informed choices about their money during times of hardship.

ASIC’s MoneySmart website offers free and impartial financial guidance and tools to individuals to help them make the most of their finances. They also provide additional links to financial counselling resources here: https://moneysmart.gov.au/managing-debt/financial-counselling

Busy middle aged husband and wife calculating family budget together.

Natural disaster

If your property was damaged due to natural disaster such as flood or fire, or you have suffered a loss of income due to natural disaster, please call 1300 767 023 (option 4), or send an email to [email protected]

Protect yourself
against scams

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC) and provides up-to-date information to consumers and businesses about how to recognise, avoid and report scams.

Remember that we will never send you an email with links to sign-in pages, or ask for your personal information, account details, PIN, or passwords.

Always ensure your computer and other mobile devices have up-to-date security software, and we would suggest avoiding the use of public wi-fi to access your banking.

If you think that your data or financial details may have been compromised, please contact us immediately
at 1300 462 209.

A woman wearing yellow shirt having an enquiry using a laptop, sitting comfortably on a couch in a homely environment with warm lighting