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Financial assistance

Financial problems can affect anyone, anywhere, at any time. With debt building up, paying your mortgage can feel overwhelming. We’re here to help.


Financial hardship

Should you be suffering hardship and struggling with your repayments due to loss of income, we are here to help. For assistance, please contact our hardship team on 1300 099 382 or email

You can also  download our hardship forms by clicking here and then email the completed form to our hardship team.

You may also want to visit Credit Smart which provides helpful advice for those suffering from financial hardship. Credit Smart can also provide emergency support or assistance, including help with mental health, on their emergency support services page.

Or government debt counselling services are available via the National Debt Helpline to help address financial problems, manage debt, and make informed choices about their money during times of hardship.

ASIC’s MoneySmart website offers free and impartial financial guidance and tools to individuals to help them make the most of their finances. They also provide additional links to financial counselling resources here:

financial hardship calculator

Natural disaster

If your property was damaged due to a natural disaster such as a flood, please contact us directly on 1300 767 023 (option 4), or email us at

If you have suffered a loss of income due to a natural disaster, you can apply for financial hardship by calling our hardship team on 1300 099 382 or by sending an email to

Protect yourself against scams

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC) and provides up-to-date information to consumers and businesses about how to recognise, avoid and report scams.

Remember that we will never send you an email with links to sign-in pages, or ask for your personal information, account details, PIN, or passwords.

Always ensure your computer and other mobile devices have up-to-date security software, and we would suggest avoiding the use of public wi-fi to access your banking.

If you think that your data or financial details may have been compromised, please contact us immediately at 1300 767 023.


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